Harriet leads RBC’s Contact Centers including Telephone Banking, Direct Investing, eMail, Chat, Online Banking, Social Media and Remote Office teams. Seven centers, 3,700 Advisors and Investment Specialists provide advice and support to business and personal clients across Canada and the US.
Prior to assuming the current role, Ms. Thornhill was the Head of Caribbean Markets, Personal Banking, RBC Caribbean Banking, and was based in Trinidad & Tobago for 2.5 years and 2 years in Barbados. . Her responsibility spanned across six strategic regional markets for 19 countries, where she led the development and implementation of key strategies aimed to create and sustain client value, employee engagement, and financial performance. She was one of the Caribbean Banking Operating Committee members responsible for setting the overall strategic direction of the RBC Financial (Caribbean) Limited Group. She also served as a director on several subsidiary boards across the Caribbean. Ms. Thornhill joined RBC in Montreal over 30 years ago, and has held progressively senior roles in Marketing, Recruitment, Client Experience Strategy, Leadership Development and Sales Leadership. She has roots in Barbados and a career built primarily in Montréal, and Toronto.
Before relocating to the Caribbean, Ms. Thornhill was the Regional Vice President for one of the high growth markets in the Greater Toronto Region. Harriet is known for her active mentoring, coaching and development of others. Throughout her career, Ms. Thornhill has built a robust history of community involvement and leadership activities, which includes her role in the Charity Trust Leadership Cabinet, and the RBC Greater Toronto Region Executive Champion for the Black Cultural Markets. She has also served as the Chair of the Black Business Professionals and Associations (BBPA) National Scholarship Fund. Ms. Thornhill was the 2014 Cabinet Chair for the Contact Centre, as part of RBC’s national employee giving campaign. She is also an advisory member on the Greater Toronto Area Francophone Workforce Development Council, focused on bilingual youth talent development and she currently sits on the board of governors at Tyndale University.
In November 2010, she was a torchbearer for the 21st Winter Olympics in Vancouver. March 2011, Ms. Thornhill was a recipient of the BBPA Women of Honor award. Ms. Thornhill received the professional achievement award presented by Afroglobal Television’s 2016 Excellence Awards Program. Ms. Thornhill has an executive MBA from the University of Athabasca. She and her husband Wayne live in Toronto and have 3 children.